Some recent App Store and iTunes Store purchases might be eligible for a refund if the item doesn't work as expected or can't be used. Note: App developers are not eligible to issue a refund for you or on your behalf.
How to get a refund for the App Store or iTunes:
- Find your receipt in your email. (This usually is labeled “Your receipt from Apple.”
- Inside the email, find the Report a Problem link next to the purchase you’d like to get a refund on.
- You’ll be redirected to Safari. Enter your Apple ID and password. Type in your 2FA code if need be.
- Tap the Choose Problem dropdown, and select the issue from the menu.
- Tap Submit.
You can request a refund on certain App Store or iTunes Store purchases within 90 days of the purchase date through your purchase history. Limitations apply. See the Apple Media Services Terms and Conditions for details. Apple will refund your money within 30 days if your purchase is eligible.
For more information about refunds, please visit: https://support.apple.com/en-us/HT204084
If you can't find an item in your purchase history, learn what to do. Make sure that you're signed in with the same Apple ID that you used to make the purchase. Also, make sure that it's not a family member's purchase charged to your payment method.
Some items and purchases older than 90 days aren't eligible for refunds. See the terms and conditions for more information.
Learn about how App Store and iTunes Store purchases are billed, including purchases made with Family Sharing.